Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results.
Need Windows 11 help? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.
Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers.
Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing.
Please wait while we find your drivers. Detection not available. Product detection timed out. Please try again. Download list: Download selected files. Email my list. Remove all.
Detection completed. Here are the drivers available for your system. All drivers. Filter by importance. Open download list Open all. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?
Choose 'Refresh' to update the list. My download list. Need Windows 11 help? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability. Already have an HP account? Select from the products you own. To contact support, select from your products.
Examples of where to find your product name. Or select your product from popular printers. Need help finding a serial number? Try a keyboard command. Locate your product's information label. Watch a video. Find your serial number by locating the product label. The product information label contains your serial number and product number.
You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
Artboard 2. If you have an HP printer, scanner, or camera, HP posts software and drivers on the support site for each product. These software and drivers are not included on the computer support pages. That is, you cannot find a printer driver from the software and driver download page for your HP computer. If a Let's identify your product to get started page displays, select your product type.
Type the model name of your HP printer, scanner, or camera, and then click Submit. If your computer is experiencing a problem, a driver update might be available to fix the problem. However, installing software or driver updates does not solve all problems. Instead, try searching the HP Customer Support website for the computer problem or error message. Updating the driver might resolve these common types of drivers and associated problems:.
Audio : Loss of sound, 'audio device not found' errors, and quality problems such as popping noises. BIOS : Problems with sleep, suspend, hibernate, startup, shutdown, or meeting the minimum requirements for an operating system upgrade. Avoid BIOS updates unless you know it addresses the problem. Keyboard : Extra buttons and special keys stop working. Video : Unsupported display resolutions, movie playback performance, and problems that occur in 3D games.
If an updated driver does not fix your computer problem, then try searching the HP Customer Support website or the Internet for a troubleshooting solution not a driver. Next, see Find driver updates on the HP website for detailed instructions. Then, move the external media to the other computer and install the driver.
They do not require updates. You cannot upgrade a USB port using a driver upgrade. The port hardware must be capable of supporting the 2. However, if the computer displays messages about connecting a USB 2. Use Device Manager to get any available updates. In Windows, search for and open Device Manager. If Other devices is not listed, Windows was able to identify and set up all plug and play hardware on the computer.
In Device Manager , expand Other devices. If there are any references to USB, such as USB Host Controller , right-click the name, select Update driver , and then follow the on-screen instructions to download and install any available updates. Right-click the name of one of the Universal Host Controllers and select Update driver. If any downloads installed, test the USB device to see if the message continues to display.
You cannot upgrade from a bit version of Windows to a bit version of Windows. Similarly, you can only upgrade a bit version of Windows to a bit version of Windows. To install a bit version of Windows on a computer with a bit version, you must reinstall Windows. This deletes all the information on the hard drive. If your operating system is not listed, HP might not currently have software or driver downloads available for your product for that operating system, or the downloads are not available in the language you have chosen.
If you have installed an operating system other than Windows, HP might not provide software or driver downloads for your operating system. Review the following options if there are no downloads listed for your operating system:. Drivers for some peripheral products cameras, printers, scanners, and so on are preinstalled in the operating system and do not require downloading a new driver. Visit the HP Customer Support website again later to see if new downloads are available.
For Linux drivers, go to hplip. For FreeDOS, go to www. HP only supports and provides drivers for operating systems for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product. Find drivers posted on community sites. Some drivers, such as network, video, bus controller, a. Are you looking for a driver because an error message displays?
Search HP or the Internet using the exact error message. HP and its partners provide many support documents that provide known fixes for error messages. Are you looking for a device driver because you updated Windows? You might not need a driver. Windows can find and install drivers through the plug and play process or through the Windows Update process.
If Windows cannot fully recognize the name of the device, Windows lists the device as an Other device in Device Manager. If this is the case, use the following steps. Hardware devices video, sound, network cards, and similar that were not designed for plug and play might not work in a computer that is upgraded to a newer version of Windows. If this is the case, replace the hardware device with one that is compatible with your upgraded operating system.
Expand Other device. If Other device is not listed, Windows was able to identify and set up all plug and play hardware on the computer. Right-click a name of one of the unknown devices and select Update driver. Follow the directions on the pages that open to install any available driver updates through Windows. The name should be removed from Other devices and added to the proper category.
For example, a previously unknown network card is listed in the network adapters category. If any downloads were installed, test the device to see if it is now functioning properly.
Review the following descriptions of the difference between software, drivers, and firmware:. Software : Instructs your computer how to do something, such as playing a game or movie, word processing, and home finance.
Driver : A specific type of software used by the operating system such as Windows that allows a hardware device, such as a printer, sound card, or keyboard, to work. Firmware : Instructions stored on chips attached to hardware devices. It is important to know the difference between a software update and a software upgrade:. Software update : Modifies the version of software that is on your computer, usually bugs fixes or adding minor enhancements or features.
For example, software that is currently version 3. Updates are usually free. The HP software and driver download pages provide only updates, not upgrades. Software upgrade : Provides a newer full version of the same software title. Upgrades are generally purchased from the software provider. Select registration option. Error: Javascript is disabled in this browser.
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